WAITLIST POLICY

Joining the Waitlist- You are able to join the waitlist up to 15 minutes before class start time. You are welcomed to come into the studio and be on Stand-by. Once the studio door closes, any available bikes may be taken by those on the “Stand-by” list. 

Waitlist Cancellations- waitlist reservations can be canceled at any time without penalty unless the waitlist reservation is upgraded and confirmed as a reservation. We kindly ask that you please remove yourself from the waitlist if you know you wouldn’t be able to make it on time for class.

1 Hour Waitlist Auto-Fill- The system will stop automatically adding riders on the waitlist into the class 1 Hour before class time. If you make it off the waitlist and it is less than 1 Hour before class time, a studio staff member will give you a call to confirm your reservation. 

Confirmed Booking- If you are moved off the waitlist and successfully booked into a class, you will receive a confirmation email and a notification through your iiCE Fitness app. Please opt into email/ text/ app notifications. All confirmed reservations are subject to the Cancellation Policy. 

Unable to Attend- If you are unable to attend the class after you have been successfully booked into class, we kindly request that you inform us via call or email BEFORE class time. This allows us to waive the “No Show” fee and notify the next person on the waitlist.

Removal from Waitlist- If you do not make it off the waitlist you will be automatically removed from the waitlist and returned your credit or membership usage for a future booking, this is automatically processed 1- Hour after class end time.